The global player ISS is a true giant of the service industry. Some 400,000 employees in fifty countries generated a total of 7.5 bn euro turnover in 2006. The Danish company, nominally active in Germany for four decades but only a major factor for the past ten years, intends to expand its German business further. The top people in Copenhagen and Dusseldorf have one main goal, hoping that ISS won't just stand for cleaning, security or catering, but for Integrated Facility Services (IFS). We talked to Dietmar Struch, General Manager Sales/Marketing for the German ISS subsidiary.